
Digital & IT.
We help organisations design and deliver IT services that meet the organisational demands of today whilst preparing them for the requirements of the future. We believe that an organisation’s Digital and IT approach should be the transformational cornerstone enabling ever-greater organisational ambition.
Where can we help?
You may need support to ensure that your IT strategy and your Organisational strategy are aligned, ensuring that service users and customer needs are placed at the heart of strategy development and delivery.
It may be that you are uncertain about the efficiency of your service when compared to your peers or similar-sized organisations.
You might like assurance as to the operational readiness of your IT and Digital teams to support a wide-scale transformation programme and sustain the benefits. You may be looking for greater value from your IT investment, ensuring that costs are being spent in the right areas.
You may have an ambition to go further with Digital and Data, be curious about AI and Automation, and want to understand what this means for IT service provision now and in the future.
Your Challenges.
Every organisation relies on the availability of safe, secure, and flexible Digital and IT systems. It is the role of Digital and IT teams to ensure that services are available today and future proof for tomorrow.
Responding to issues today whilst preparing for the future and often doing so with increasing budget restrictions is no easy task.
Whilst all our customers have faced similar challenges, each organisation is unique, and every team has different strengths. As a result, every team needs different types of help. We consider the types of challenges you face, the capacity and capability you need and adapt to help you meet meet your specific challenges.
Our Approach.
Our approach to these challenges will be based on the following types of response, dependent on your specific requirements.
Our proven TEN96 methodology for IT strategy and road mapping will ensure that you have clarity and certainty over the alignment of your IT strategy with your organisational strategy. We will ensure that you understand how to identify and address any gaps that exist between them. Where there are opportunities to schedule investments to maximise value, we will ensure that you know when and how to invest to enable forward planning – improving cost effectiveness, minimising risk, enabling clear communication, and demonstrating control.
We analyse, model, and measure your service demand to identify opportunities for improved planning, forecasting, performance, and targeted investments that often lead to rapid cost reduction. We assess resource constraints, skills gaps, and training opportunities that will enhance morale and engagement, reduce attrition, and accelerate value creation. This approach enables prioritised investment decisions, the development of detailed training and succession plans, and feeds into your IT Roadmap.
Our framework enables people development, attraction and retention of the best talent, and ensures you deliver the service that users need. Combining our unique best practice methodology and your specific requirements ensures you deliver with agility and strategic alignment. We ensure that Digital and IT services are delivering what your organisation’s users and customers need, and we identify opportunities to deliver frictionless service that enable organisational ambition to be realised.
Maturing processes and implementing strong governance increase the efficiency and effectiveness of Digital and IT operations. They become the guardrail and operating principles and ensure that inefficiency and avoidable service interruptions are minimised. Effective governance will ensure that appropriate controls and standards are applied and managed through exception, accelerating delivery resulting in predictability and certainty of value for money and service performance.